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Years in Tennis

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Frequently Asked Questions

Below are some of our most frequently asked customer service questions.  If you don't find the answer to your question, please don't hesitate to call us directly at 1-877-6-TENNIS (836647) or email: info@playerstennisoutlet.com.

Q: IF I PLACE AN ORDER WILL IT SHIP THE SAME DAY?

A: Most orders received by 1pm PST (4pm EST) will be processed and shipped out the same business day (we don't ship on Sat/Sun/Holidays).  All orders taken after this time will be processed and shipped out the next business day.  Orders placed over the weekend or on a holiday will ship out the next business day.

Q: HOW MUCH DOES SHIPPING COST?

A: All orders $75 and above ship for FREE!  Anything below that price point ships for a low rate of $4.99.  Both of these shipment pricing options represent Fedex ground; if you would prefer an expedited shipment we are able to offer 2 Day Air for $9.95.  If you would like a price quote for an alternate shipping service, please call us directly.

Q: DO YOU SHIP INTERNATIONALLY?

A: Unfortunately we are currently only able to ship to addresses in the United States (excluding Hawaii).

Q: HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?

A: Most orders are shipped Fedex Ground and will arrive anywhere in the Pacific Northwest, California and much of Idaho and Utah in 1-2 days!  Please see the shipping time map below provided by UPS for shipment times to all areas of the country.  If you would prefer guaranteed 2 Day Air, we also offer that as an option.

Fedex shipping map

Q: DOES A RACQUET PURCHASE INCLUDE STRINGS?

A: Yes! Every new racquet purchase includes a restring with Prince Synthetic Gut with Duraflex or any other free string upgrade options we are currently running (check our promotions page).  If you wish to upgrade to a different premium string option, you just pay the retail price of the strings - labor is free.  You can see the upgrade prices using the drop down menu on every racquet's product page.