Product Defects and Warranties
Player's Tennis Outlet is the online subsidiary of Player's Racquet Shops, Inc. Player's is an authorized dealer of all products sold in their retail and online channels. Most products have a one year manufacturer limited warranty that covers products defects during normal course of play. Manufacturer warranties do not cover normal wear and tear and / or misuse and abuse (accidental or otherwise). Player's Staff and ownership are happy to provide our customers with the best possible service so any warranty claims can be handled quickly and fairly. Sometimes it can be faster for our customers to deal with the manufacturers and suppliers themselves. For these cases we are happy to provide names and contact phone numbers and / or email addresses to any customer wishing to contact and handle a claim directly. In addition, if ever need an additional copy of your initial original transaction receipt we are more than willing to re-send a copy at any given time.
Any and all shoe defects are handled directly through Player's. Please contact us with directions on how to return the defective shoes with a description of said defect and we will send out a replacement pair within one day of receipt of the defective shoes.
Any 6 month outsole guarantee claims must now be handled with the manufacturer directly. Please reference your 6 month warranty form / card that would of had come in the shoe box with your shoes for details on what does / does not qualify with their guarantee. If you have misplaced or lost this information, please contact us at 1-877-6-TENNIS for assistance.
We are 100% committed to your satisfaction with every product you purchase from Player's. Every customer has different set of needs and expectations that we will work to meet and exceed. Every product related issue will be handled on an individual basis. We try and facilitate strong communication between Player's Staff, our customers and our manufacturers to ensure a quick resolution to all issues. At Player's we will always make your product problems our product problems when we can accurately identify the issue.
At Player's we pride ourselves on being experts in customizing the sales experience to best fit the needs of our customers. We will always work hard to find a way to make your experience here better than anywhere else.
Brian Shrock - Owner